Psychological Testing and Evaluations

The pandemic and other concerns have led to an outpouring of requests for testing services.

We carefully receive and process every request to the best of our ability and resources.

It may take a bit of time and flexibility to meet this need, but we are working diligently to meet the growing mental health needs of the community.

We appreciate your patience as we work to provide the services you are seeking.

Thank you

Sollars and Associates Testing Team

8/9/22 UPDATE – West Michigan Testing

New referrals for Grand Rapids / Holland Area Testing Services are currently PAUSED for 60 Days. Please contact us October 15th or after and we will do our best to accommodate your request. Thank you for your consideration.

Please download and complete the “Testing Questionnaire” and return it via email to Please TYPE your answers, as we cannot process handwritten responses. Our Admin staff will contact you to gather your insurance information within 48 hours of receipt of your completed Questionnaire. Thank you

Court ordered testing and evaluations are not covered by insurance. Please inquire about our cash rates.

Testing Process* - What to Expect?

*See separate PAGE for Bariatric and Pain Evaluations

The complete Testing Process takes 4 months from start to finish.

This timeframe may vary based on client availability and scheduling.

STEP Description Approximate TIME to Complete STEP Details
1 Testing Referral Questionnaire Depends on Client The first step is to complete the “Testing Questionnaire.” Our Admin staff will contact you to gather your insurance information within 48 hours of receipt of your completed Questionnaire.
2 Determine Client’s Out of Pocket Costs 24 to 48 Hours We will contact you via phone for your Insurance Information and submit a Request for Benefits. We typically receive out of pocket cost information within 48 hours of submitting this Request.
3 Pre-Intake Paperwork Depends on Client We will send Pre-Intake Paperwork to you via DocuSign. The alert will arrive to your email. The system is very easy to use and requires clients to complete and sign forms. Once you complete these forms, we will move on to Step 4, Scheduling the Testing Intake Session.
4 Schedule Testing Intake Session 4 to 6 Weeks* We call clients to schedule Testing Intakes Monday through Friday from 9am to 2pm. This process can move as quickly as you are available to receive the scheduling phone call.

*The INTAKE SESSION is typically scheduled within 4 to 6 weeks after the scheduling call.

5 Obtaining Authorization from Insurance Company 15 to 30 Business Days We request authorization from your insurance company promptly after gathering your insurance information. This is approval from your insurance company stating that we can complete the testing. This process can move quickly or take several weeks, depending on information requested by the insurance company and how quickly the insurance carrier responds.
6 Schedule Battery of Tests 2 to 4 Weeks* Once the insurance company authorizes the testing, we will contact you to schedule the “battery” of tests. This is the list of the actual tests we will use to evaluate the diagnosis determined during the Intake session.

*The TESTING BATTERY is typically scheduled within 2 to 3 weeks after receiving authorization from the insurance company.

7 Report Writing Process 2 Weeks Your testing psychometrician will complete a report within approximately 2 weeks.
8 Schedule Feedback Session 2 to 3 Weeks Once the report is complete, you will be contacted to schedule the “Feedback” session. The testing results will be discussed during this session.
9 Billing Process / Insurance Payment Typically 4 to 6 Weeks Once the Feedback session is complete, our Billing Service will submit the claim for all services (Intake, Testing Battery and Feedback sessions). Most carriers require the full process to be completed before we can bill the claim.

Most Insurance companies make payments for testing within 4 to 6 weeks after completion of the Feedback session. If the insurance claim is made in the middle to the end of the month, the process may take longer.

10 Report Released to Client Final Step Once you have paid your out of pocket costs (ex. Copay, deductible, cash fee if no insurance), the Report will be emailed to you.
Clients are responsible for all other costs if the insurance company does not pay the claim.

Your Local and Caring Psychologists and Psychotherapists

We are a group of psychologists and licensed psychotherapists who share a passion for helping others in their journey toward personal growth and change.  Some journeys are brief, others take more time. Regardless, our therapists, under the clinical direction of Franklin Sollars, PhD, LP,  offer confidential and caring treatment for a variety of issues and concerns.  We believe that understanding and insight are the keys to change and growth, and work together with clients to bring about healing, change in behavior, and new perspectives.

Psychological Testing and Evaluation:

View All Service / Specialty Areas

We offer individual, couple, family and group therapy. Our therapists possess a great deal of experience in evaluating and working with children, adolescents and families dealing with a variety of problems and issues.  More information on the some of the services we provide are linked above.

View our Locations throughout Michigan
Get to Know Our Therapists